Car breakdown in Rotterdam? Have your car brought to us

Often, yes. With breakdown cover through your car insurance, you can usually give an address of your choice. According to its terms and conditions (in Dutch), the ANWB takes the car to the nearest garage, but takes your wishes into account where possible. With a lease or rental car, the lease or rental company decides. So give our address: Boterdiep 11, 3077 AW Rotterdam.

Yes. Outside opening hours, the breakdown service, recovery company or towing company can park your car in front of our garage at your own risk, in a parking space if one is free. Put the key in an envelope and post it through our letterbox. On the envelope, write your name, your phone number, the number plate, what is wrong with the car and that we may run a diagnostic check. Not travelling with the car? Ask the driver to post the envelope through our letterbox. We will call you on the next day we are open. Take any valuables out of the car and lock it if you can. The car and the key remain at your own risk until we have taken them in. Normal parking rules apply to the car. If there is no free space, park nearby and write on the envelope where the car is.

Your name, your phone number, the number plate and what is wrong. For example: it will not start, the engine warning light is on, there is smoke from under the bonnet or there is a strange noise. Also write down what happened just before the car stopped. The more we know, the faster we can find the cause. You can write it in English.

Broken-down cars get priority. We usually read the fault codes on the same working day. Then we call you with the cause, the price and how long the repair will take. If the car arrives outside opening hours, we start on the next day we are open. If parts need to be ordered, we tell you when the car can be ready.

Yes. Our team speaks English, and we regularly help expats and other international customers. You can explain the problem in English, and we explain what we find, the options and the expected costs in clear, jargon-free English.

The address is Boterdiep 11, 3077 AW Rotterdam, close to exit 24 (Rotterdam-Feijenoord) on the A16. During opening hours, the driver can hand over the car and the key to us. Outside opening hours, the driver parks the car in front of the garage at the owner’s risk and puts the key through our letterbox in an envelope with the owner’s details. We accept vehicles up to 3,500 kg. We do not tow or collect cars ourselves.

No, we do not come out. Have the car brought to us by ANWB Wegenwacht, your insurer’s breakdown cover or a towing company. If the battery is flat, the breakdown service can sometimes jump-start the car on the spot. Read more about starting problems and the battery (in Dutch).

No, we do not have our own tow truck. You arrange transport to us through ANWB Wegenwacht, your insurer’s breakdown cover, your lease company or a towing company. We take in the car and find the cause.

After a breakdown or accident on the motorway, a recovery company often takes the car to its own yard first. According to Rijkswaterstaat (in Dutch), a recovered vehicle must be collected within 3 days. Ask your insurer or breakdown service to arrange transport to us. We do not collect cars from recovery companies ourselves.

That depends on your breakdown service or insurance. According to the ANWB (in Dutch), members with Wegenwacht cover do not pay call-out or towing costs for a breakdown. Ask whether this also applies to transport to us. With breakdown cover through your car insurance, you will find it in your policy terms. You pay for the repair yourself. We tell you the price first, and we only start once you agree.

No, we do not accept credit cards. You can pay by debit card or in cash. Please keep this in mind if you only have a credit card with you.

Yes. We also help cars with a foreign number plate. Call the breakdown number on your card or policy and give our address. Whether the transport to us is covered depends on your own terms.

Yes. With a lease car, the lease company decides where the car may be repaired. Check this with your lease company first. If the car may come to us, we find the cause and discuss the repair with the lease company where needed. The repair often needs the lease company’s approval, and that can take some time.

Yes, up to 3,500 kg maximum authorised mass (driving licence category B). Large vans such as the Volkswagen Crafter and the Mercedes-Benz Sprinter, and box vans, can come to us. We cannot take in heavier motorhomes or lorries. Tell your breakdown service or the recovery company that it is a van or motorhome, so they send the right truck. Read more about van repairs (in Dutch) and motorhome repairs (in Dutch).

Yes, this already happens. Vans come to us through ANWB Wegenwacht and through the breakdown services of lease companies. With a lease van, the lease company decides where it may be repaired. So ask first whether the van may come to us, and give our address: Boterdiep 11, 3077 AW Rotterdam.

A commercial vehicle that has broken down gets priority. We check it as soon as possible. Then you hear the cause, the price and how long the repair takes. Do you have several vehicles? Read how we work with business customers (in Dutch).

We repair the base vehicle of motorhomes up to 3,500 kg, such as the engine, the clutch, the brakes and the vehicle electrics. We do not work on the living area, such as the gas system, the water system, the 230 V electrics, the fridge or the heater. For those, please contact a motorhome specialist.

Yes, just like a car: at the owner’s risk, in a place where parking is allowed and if there is space. Make sure a long van, box van or motorhome does not block the street or a driveway. If there is no space, park nearby and write on the envelope where it is. Put the key through our letterbox in an envelope.

Yes. Our mechanics are GMTO certified for safe work on the high-voltage systems of hybrid and electric cars. According to the ANWB (in Dutch), most breakdowns of electric cars in 2025 were caused by flat tyres or the 12-volt battery.

In 2025, the ANWB helped more than 1.3 million people with a breakdown. The battery was the biggest cause: ANWB Wegenwacht dealt with 337,000 battery problems. Flat tyres and technical faults are also common. Winter is especially busy: January was the busiest month.

Yes. On Saturday we are open from 9.00 to 15.00. If your car arrives after 15.00 or on a Sunday, it can be parked in front of the garage at your own risk, with the key in an envelope in our letterbox. We will then call you on the next day we are open.

If you can, drive on to an emergency lay-by, a car park or a petrol station. If that is not possible, switch on your hazard lights and stop as far to the right as possible, on the hard shoulder or the verge. Get everyone behind the crash barrier, preferably wearing a high-visibility vest. Then call your breakdown service from that safe place. Give the number on the nearest hectometre post, the small sign along the motorway, so they can find you. In an emergency, call 112. This is the advice of Rijkswaterstaat (in Dutch).

During opening hours, yes please. Call +31 10 479 00 00 so we know the car is coming. Outside opening hours, we cannot be reached by phone, WhatsApp or email. Leave your phone number with the key. We will call you on the next day we are open.

Then you decide what happens. We only start the repair after you agree. If you have doubts about a quote from another garage, you can also come to us for a second opinion (in Dutch).