Privacy policy of Autobedrijf Willemsbrug

As a Rotterdam-based family business, we value transparency. This privacy policy explains what personal data Autobedrijf Willemsbrug B.V. (trading as Allemerkengarage) collects, why we use it, who we share it with and what rights you have.

Who is responsible for your data?
Autobedrijf Willemsbrug B.V. is responsible for the processing of your personal data.
Boterdiep 11, 3077 AW Rotterdam, the Netherlands
We handle everything concerning personal data in writing: please send your question or request by post to the address above.

1. What personal data do we process?

When you contact us, book an appointment or have your vehicle serviced or repaired, we may process the following personal and vehicle-related data, depending on the service you request:

  • First and last name
  • Phone number
  • Email address
  • Vehicle registration number (licence plate) and vehicle details
  • Details of your appointment, APK inspection, maintenance, diagnosis or repair, such as the work order
  • Invoice and payment details
  • Information you send us yourself, for example in a message or during a phone call

2. What do we use this data for?

We use your personal data for the following purposes:

  • Scheduling and confirming an APK inspection (the Dutch periodic vehicle inspection), maintenance, diagnosis or repair.
  • Contacting you when this is necessary to provide our services, for example to discuss an estimate or additional work, or to let you know that your vehicle is ready.
  • Reporting the result of an APK inspection to the RDW, where this is required by law.
  • Carrying out the work and keeping a record of the work order and service history of your vehicle.
  • Processing payments and invoices and handling warranty questions or complaints.
  • Maintaining our business records and complying with legal obligations, such as Dutch tax rules.

3. On what legal grounds do we process your data?

We process your personal data on one or more of the following grounds under the GDPR:

  • Performance of an agreement: to plan and carry out an appointment, service, diagnosis or repair.
  • Legal obligation: for example our financial administration and reporting requirements around the APK.
  • Legitimate interest: for example customer service, handling complaints, securing our systems and managing our records.
  • Consent: only where you have given it.

Where we process data on the basis of your consent, you can withdraw that consent at any time. This does not affect the lawfulness of the processing that took place before you withdrew it.

4. How long do we keep your data?

We keep personal data no longer than necessary for the purpose for which we process it, unless a statutory retention period applies. Data you submit through the online appointment form is normally kept for up to six months after the appointment.

It may be kept longer if it becomes part of a work order, invoice, warranty case or complaint. Invoices and other records that form part of our tax administration are kept for seven years; that obligation applies to the administration and the invoices, and not automatically to all of your data.

After that we delete or anonymise the data, unless a legal obligation requires us to keep it longer.

5. Sharing data with third parties

We do not sell your personal data.

We share data only with parties that need it for our services or our administration: the RDW, where this is required for registering or reporting an APK inspection; providers of our appointment, garage and administration software, hosting and telephony; our accountant; and public authorities where we are legally obliged to do so.

Where a party processes data on our behalf, we make agreements about how that data is protected, and we never share more data than is needed for that purpose.

6. How do we secure your personal data?

We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. Our website uses an encrypted HTTPS connection, which you can usually recognise by the padlock in the address bar. Access to personal data is limited to employees and service providers who need it for their work.

7. Cookies and website use

Our website only uses cookies that are needed to make the site work properly and securely. We do not use cookies for statistics or advertising, and we do not place third-party tracking pixels, so we do not need to ask you for cookie consent. If that ever changes, we will update this policy and ask for your consent in advance.

8. Your rights under the GDPR

Depending on the circumstances, you have the right to:

  • access your personal data;
  • have inaccurate data corrected;
  • have your data deleted;
  • have the processing restricted;
  • receive your data in a portable format;
  • object to certain types of processing;
  • withdraw your consent where the processing is based on it.

These rights do not apply in every situation. We cannot delete data that we are legally required to keep, and we may ask you to confirm your identity before we handle your request.

How to make a request: please send your request in writing by post to Autobedrijf Willemsbrug B.V., Boterdiep 11, 3077 AW Rotterdam, the Netherlands. Include your name, address and vehicle registration number so that we can find your records and reply to you in writing.

Not satisfied? If you have a complaint about the way we handle your data, please let us know first so that we can look into it. You can also lodge a complaint with the Autoriteit Persoonsgegevens, the Dutch data protection authority.

9. Questions or changes?

We may update this privacy policy from time to time, for example when our services or the law change. The most recent version is always published on this page, with the date of the last update below. Do you have a question about this policy or would you like to exercise your rights?

Please write to us at Autobedrijf Willemsbrug B.V., Boterdiep 11, 3077 AW Rotterdam, the Netherlands. We handle privacy matters in writing, so that your request and our reply are always on record. For everyday questions about your car or an appointment, please see our contact page.

Last updated: 19 September 2026